Refund policy

At Charcoal BBQ BKK, we take pride in delivering the highest quality products to our customers. Your satisfaction is our top priority, and we strive to ensure that every purchase meets your expectations. If, for any reason, you are not completely satisfied with the quality of your product, we are here to assist you.

1. Quality Guarantee

We guarantee that all of our products are carefully sourced, prepared, and handled to ensure they meet the highest standards. In the rare event that you receive a product that does not meet our quality standards, we offer a hassle-free return or exchange process.

2. Return Eligibility

You are eligible for a return or exchange if:

  • The product was damaged, spoiled, or compromised at the time of delivery.
  • The product does not meet the quality expectations outlined during the purchase (e.g., taste, texture, or freshness).
  • You have received the wrong product.

Please note that the product must be returned in its original packaging and with proof of purchase.

3. Timeframe for Returns

  • All returns must be requested within 7 days of the delivery date.
  • Perishable items, such as meat, should be returned or reported as soon as any quality issue is identified. This ensures we can address the matter promptly and efficiently.

4. How to Initiate a Return

To initiate a return or exchange, please contact our customer service team by:

  • Email: [Your Email Address]
  • Phone: [Your Phone Number]
  • Line: [Your Line ID]

Please provide your order number, a description of the issue, and any relevant photos, if possible. We aim to respond to all return requests within 24 hours.

5. Refund & Exchange Process

  • Exchange: If the issue is confirmed, we will arrange for an exchange of the product at no additional cost to you. We will work with you to deliver the replacement product at your earliest convenience.
  • Refund: If you prefer a refund, once the product has been returned and inspected, we will process the refund to your original payment method within 7 business days.

6. Non-Returnable Items

Unfortunately, we cannot accept returns on:

  • Products that have been partially consumed or used.
  • Products that are not stored according to the handling instructions provided (e.g., refrigeration requirements).
  • Items purchased on sale or special promotions (unless the product is damaged or spoiled).

7. Customer Satisfaction Commitment

We are committed to ensuring you enjoy great-tasting, high-quality meat with every purchase. If you ever feel that the quality has not met your expectations, please do not hesitate to reach out. We value our relationship with our customers and will do everything in our power to make things right.

Thank you for choosing [Your Company Name]. We look forward to continuing to serve you with the finest products and exceptional service.

Warm Regards,

Charcoal BBQ BKK